Returns & Exchanges
At Lumene, we want you to be completely satisfied with your Nordic-inspired beauty ritual. If you are not happy with your purchase, you can return unused items in their original packaging within 30 days for a full refund.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Items
Carefully place the unused products in their original boxes and secure them in a shipping mailer to prevent damage during transit.
Attach the Shipping Label
Print the prepaid shipping label provided via email and affix it clearly to the outside of your package.
Drop Off and Refund
Drop your package at any authorized carrier location; once we receive and inspect the items, your refund will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing