Frequently Asked Questions
Everything you need to know about your Lumene beauty journey.
How can I track my order?
Once your order has shipped, you will receive an email containing a tracking number and a link to monitor your package's progress in real-time.
What is your return policy for beauty products?
We offer a 30-day return policy for unopened and unused products. For hygiene reasons, we cannot accept returns on items that have been opened or tested.
Are Lumene products cruelty-free?
Yes, we are committed to ethical beauty. None of our products or ingredients are tested on animals at any stage of the production process.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay.
Do you offer international shipping?
Currently, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
How do I know which product is right for my skin type?
Each product page includes a detailed 'Best For' section. You can also take our online Skin Quiz or contact our beauty consultants for a personalized recommendation.